1. What types of products do you offer?

We offer bathroom, kitchen, laundry and home renovation products, including vanities, tapware, baths, tiles, lighting, furniture and more. Browse our collections to explore the range.

2. Do you offer trade discounts?

Yes. Our Trade Rewards Program offers eligible businesses up to 15% off ongoing eligible orders, depending on their membership tier.

3. Can I place a bulk order for a large project?

Absolutely! Contact us with your product list and delivery location, and our team can prepare a tailored quote for your project, including delivery.

4. Do you ship Australia-wide?

Yes, we arrange delivery across Australia. Delivery options and costs depend on the products and destination. Contact us with your delivery postcode if you’d like to discuss your options.

5. How do I track my order?

Once your order has been dispatched, we’ll provide tracking details where available. Some large or specialised deliveries may be arranged directly with a carrier; our team can help with updates if needed.

6. What payment methods do you accept?

We accept major credit cards, debit card and other secure online payment methods for your convenience. Contact our team if you have a question about paying for your order.

7. Do you have a return policy?

Yes. Returns depend on the product and the circumstances. Please read our Refund Policy or contact us before ordering if you’re unsure.

8. Can I visit a physical showroom?

We’re an online store and don’t currently have a showroom. If you need help choosing a product, our team can assist with product information and specifications.

9. How do I apply for a trade account?

Visit our Trade Rewards Program page, choose a membership and complete the application form. Our team will review your details and contact you about the next steps.

10. Can you help me choose the right products?

Yes. Contact us with details of your project and what you’re looking for. We can help you explore suitable products and provide available specifications.

11. Can I request delivery for a specific date?

Let us know your preferred delivery timeframe when you enquire or request a quote. We’ll check what’s possible with the carrier, but specific dates cannot always be guaranteed..

12. Do you provide samples of your products?

Samples may be available for selected products, including some tiles and finishes. Contact us with the product you’re interested in and we’ll check availability.

13. Is there a warranty on your products?

Warranty coverage varies by product and manufacturer. Check the product information or contact us if you need warranty details for a particular item.

14. Can I edit or cancel my order after placing it?

Please contact us as soon as possible if you need to change or cancel an order. We’ll let you know what options are available based on the status of your order. See our Refund Policy for further details.

15. Do you offer installation services?

We don’t provide installation directly. You can browse our Find a Local Tradie directory to find professionals who may be able to help with your project.

16. Are your prices inclusive of GST?

Yes, the product prices displayed on our website include GST. Delivery costs are quoted separately where applicable.

17. How can I stay updated on sales and promotions?

Subscribe to our newsletter for updates on new arrivals and available offers.

18. Do you sell eco-friendly or sustainable products?

Some products may have features such as water efficiency, energy efficiency or recycled materials. Check the product specifications or contact us if you’re looking for something specific.

19. Can I request a quote for a project?

Yes. You can add products to our quote request or contact us with your product list, quantities and delivery location. We can help with both individual items and larger projects.

20. What if a product is out of stock?

Contact us with the product name or link. We can check availability with the supplier and, where possible, suggest an alternative.