Shipping policy
Shipping Policy
Thank you for shopping with Pilbara Bathroom Warehouse Pty Ltd. This Shipping Policy outlines important information regarding the shipment of our products, especially considering our bulky items that necessitate freight shipping.
Shipping Methods and Timelines
-
Shipping Carriers: We utilize reputable freight carriers to deliver our bulky items to ensure safe and efficient transport. These carriers may vary depending on the size, weight, and destination of the items.
-
Shipping Timeframes: At Pilbara Bathroom Warehouse, we understand that the delivery time for freight shipments may vary due to the nature of the items. During the checkout process or upon order confirmation, we will communicate estimated delivery times, typically falling within the range of 2 to 14 business days. It's important to note that these timeframes are approximate and serve as delivery windows rather than guaranteed dates. We aim to provide you with as accurate information as possible to ensure a smooth delivery experience.
-
Tracking Information: Once your order is processed and dispatched, we will provide tracking details, allowing you to monitor the progress of your shipment. Please note that tracking information may not be immediately available for some freight shipments.
Shipping Costs
-
Shipping Charges: Shipping costs for bulky items requiring freight services are calculated based on factors such as item dimensions, weight, delivery location, and selected shipping method. These charges will be displayed during the checkout process before you finalize your order.
-
Additional Fees: In some cases, additional fees such as residential delivery surcharges, liftgate services, or inside delivery may apply. These charges, if applicable, will be communicated to you prior to the shipment of your order.
Delivery Process and Requirements
-
Receiving Your Shipment: Please ensure someone is available to receive and inspect the delivery upon its arrival. It's essential to thoroughly inspect the items for any visible damage or discrepancies before signing the delivery receipt.
-
Damaged or Missing Items: In the event of any visible damage or missing items, please note it on the delivery receipt and promptly contact us. Documenting the issues will help us facilitate any necessary claims or replacements.
International Shipping
At this time, we primarily offer shipping services within Australia. For international shipping inquiries or orders outside our standard shipping zones, please contact our customer service team for assistance.
Contact Us
If you have any questions or require further information about our Shipping Policy, please reach out to us at admin@pilbarabathroomwarehouse.com.au
Note: This Shipping Policy applies specifically to the shipping and delivery of bulky items that require freight services. It complements our Terms of Service and other applicable policies related to purchases and transactions.
Last Updated: 29th July 2025